Frequently Asked Questions

I want to change my contact details; how do I do this?

Simply log in to your account, click on the address section, delete your old address then add your new one.

How long does it take to process my order?

We will endeavour to process and dispatch all orders received before 12:30pm AEST Monday - Friday, on the same day (excluding SA public holidays). Our delivery provider delivers Monday to Friday, excluding Public Holidays. Delivery delays may occur during the Holiday periods. Please contact us for more information.

Can I cancel or change my order?

Please contact us as soon as possible to ensure changes are made prior to shipping.

Do you deliver overseas?

International shipping is available to some countries upon request. Please contact us for more information.

What happens if an item I order is out of stock?

We will contact you to notify you of estimated availability date.

Are your products cruelty-free and vegan friendly?

Natural Look believes that all life is precious. That is why we are against any form of animal testing. Natural Look products are Cruelty Free and Vegan Friendly (with the exception of Organic Professional Waxes & Antenna) because innocent animals should never pay the price for our beauty and feeling good.

Are your products natural?

Natural Look products are made with natural; organic, plant‐based ingredients and are formulated using only the finest quality Pro-Vitamins, Herbal Extracts and Essential Oils.

I see you offer a 30-day money back guarantee, how does this work?

As we are so confident that you'll love our products, we offer a 30-day money back guarantee on our retail orders. If for any reason you are not happy after trying out the products, you can return your products within 30 days of receiving them and we'll refund you the full amount (excluding shipping costs).

To organise a return, please email us at info@naturallook.com.au with your order number and one of our friendly team members will guide you through the process. Note that you'll cover the shipping cost back to us.