For AUS Orders:

Retail Orders over $80 qualify for free shipping, orders under $80 will incur a $6.99 shipping charge. Wholesale Deliveries for orders over $150 (limited to major metropolitan cities & areas) qualify for FREE SHIPPING. Australia only. 

NZ:

We are shipping to NZ! Retail orders are a flat fee of $15 AUD. Products on our store will display in NZD currency and you'll also be able to check out in NZD.

We currently do not ship to any other countires.

We are working behind the scenes to get your order shipped out as quickly as possible. Typically, it takes 1-2 business days for your order to be processed and the minute it's shipped out you'll receive further confirmation with your tracking number. Our delivery provider delivers Monday to Friday, excluding Public Holidays. Delivery delays may occur during the Holiday periods. Please contact us for more information.

For all retail orders, please see below for approximate delivery times to your location. We use Sendle, Australia Post & StarTrack for all deliveries. Please note that Australia Post delivers every second day and non-metro areas will take slightly longer than the below times.

Approximate Delivery Time (in business days)

SA: Same day or next day morning

VIC: 2 - 4

NSW/QLD: 3 - 5

WA/NT: 6 - 10

NZ: 7 - 14

We are happy to provide a refund or exchange on full-priced items if goods are damaged or faulty in any of the following ways: Faulty Product, Faulty Packaging, Leaking Product, Broken Cap or Seal. However, these issues rarely occur as we have extremely high-quality control standards. Please email us to organise a replacement/refund, our wonderful customer service team will respond as soon as possible. 

Returns that are damaged, soiled or altered may not be accepted unless they were received in this condition originally (i.e. damaged in transit).

As we are so confident that you'll love our products, we offer a 30-day money back guarantee on our retail orders. If for any reason you are not happy after trying out the products, you can return your products within 30 days of receiving them and we'll refund you the full amount (excluding shipping costs).

To organise a return, please email us at info@naturallook.com.au with your order number and one of our friendly team members will guide you through the process. Note that you'll cover the shipping cost back to us.